Question 1

Can those with impairments or those who use mobility aids board the buses?

Accepted Answer

Mobility Assistance: Passengers who use mobility aids, yet are able to board the bus on their own, may keep their gear in the luggage compartments. Mobility aids, with the exception of walkers or folding canes, which can be stored overhead or kept with the person, should not be brought into the main passenger compartment unless the bus is specially outfitted with an accessible elevator and a location inside for secured mobility equipment. Mobility aids can not exceed 33″ x 33″ x 48″ or be heavier than 200 pounds. We always try to meet your demands, so please get in touch with your account representative.

Max Capacity: In most cases, buses with lifts can carry up to two people with secured mobility aids. It’s possible that certain smaller buses can only accommodate one occupied mobility device. For mobility aids to be securely fastened on board with passengers, their maximum permitted dimensions are 30 inches in width and 48 inches in height. Additionally, because of lift safety regulations, the total weight of the occupant and mobility equipment cannot be more than 600 pounds.

Assist: We’re determined to do everything in our power to support you. When scheduling service trips, please let the driver know immediately. When making a charter service reservation, please let your account representative know. Personal care or help beyond this is not offered, though our staff is available to provide general support with boarding and obtaining mobility devices. To guarantee their comfort and safety during the journey, those who need personal help might want to think about traveling with a companion.

Question 2

Do you provide charter buses that are ADA compliant?

Accepted Answer

Yes, upon request, we offer buses that are ADA compliant. When making a reservation, please just let us know your needs.

Question 3

Are there things you prohibit on the bus?

Accepted Answer

Yes, in order to ensure the safety and comfort of all passengers, the following items are strictly forbidden on all of our buses: firearms and ammunition; products that are toxic, hazardous, flammable, radioactive, or corrosive; items that emit strong or offensive odors; food items; biohazardous materials; knives and all types of weapons; illegal substances or items that are prohibited by federal or state regulations; electronic cigarettes; and any item that could potentially injure or damage people or property. Any material judged unsafe or unsuitable may not be transported by Metropolitan Shuttle, at the sole discretion of our team. Before your trip, please get in touch with Metropolitan Shuttle directly if you have any questions or concerns about what is permitted.

Question 4

Do you manage big business gatherings or unique events like weddings and athletic competitions?

Accepted Answer

Absolutely! We specialize in renting out charter buses for a variety of occasions, such as conventions, weddings, school trips, sporting events, and corporate outings.

Question 5

Can I request more than one stop or make a personalized itinerary?

Accepted Answer

Of course! We offer specialized itineraries and various stops to tailor transportation options to your event’s schedule.

Question 6

Can I ask for particular amenities?

Accepted Answer

Yes, while making a reservation, you can ask for particular features like Wi-Fi, ADA accessibility, or top-notch entertainment systems.

Question 7

What amenities are typically included in charter buses?

Accepted Answer

The majority of charter buses come equipped with power outlets, air conditioning, Wi-Fi, entertainment systems, toilets, and reclining seats.

Question 8

Which cities or regions are you able to serve?

Accepted Answer

All of the major cities and many smaller cities in the United States are served by our nationwide charter bus services.

Question 9

How can I determine what kind of bus I require?

Accepted Answer

Our experts assist you in choosing the best vehicles for your needs based on your schedule, group size, and preferred amenities.

Question 10

What kinds of charter buses are available?

Accepted Answer

Metropolitan Shuttle offers motor coaches, minibuses, party buses, executive coaches, limo buses, school buses, shuttle buses, and luxury buses are just a few of the many vehicles we provide.

Question 11

How many video monitors do the buses have?

Accepted Answer

Deluxe charter buses will typically have four to six video monitors. Minibuses will have 1-3.

Question 12

Can I charter a minibus for an overnight trip?

Accepted Answer

Minibuses are not designed for long-distance travel. They are much lower to the ground and therefore far less comfortable for passengers travelling on the highway. Few, if any, operators will allow their minibuses to travel much more than 100 miles out of a given city.

Question 13

Who arranges and pays for the driver’s hotel room?

Accepted Answer

Typically, the client will be responsible for booking the driver’s room on overnight trips. Often, if you ask, hotels will …

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Question 14

If I don’t need the bus for the entire day, will I still need to pay for it for the entire day?

Accepted Answer

Most charter services have four- or five-hour minimums on vehicle rentals. Therefore, if your event is from 9am to 5pm and you’re booking a vehicle for transportation both to and from, it could cost the same amount to keep the vehicle for the day as it would to have it leave and come back for the return trip. However, there are occasions when we can offer special one-way transfer rates to accommodate those types of circumstances.

Question 15

What occurs if I have to cancel my reservation for my charter bus?

Accepted Answer

Our cancellation policy is flexible; the exact terms will be clearly specified at the time of booking and will depend on the event’s date. Generally, full refunds are given for cancellations made more than 30 days before the service date.

Question 16

What if my bus is late?

Accepted Answer

Metropolitan Shuttle has an after-hours, 24/7 emergency number just for such occasions. Please call 1-866-920-7124 for immediate assistance.

Question 17

If I encounter problems on the day of my charter, who should I call?

Accepted Answer

During your charter experience, our committed customer service team is on hand around-the-clock to help with any urgent issues or inquiries. Give us a call at 866-920-7124 or 866-556-3545.

Question 18

Does the original quote exclude some additional costs?

Accepted Answer

All typical fees are included in our rates; any possible add-ons (such parking or driver accommodations) will be covered up front.

Question 19

How are charter bus costs established?

Accepted Answer

The date, length, distance, bus type, and availability all affect the price. For an accurate quote, please get in touch with us at 866-556-3545.

Question 20

What occurs if I decide to alter my itinerary?

Accepted Answer

By getting in touch with your account executive, you can modify your reservation. Please be aware that modifications could affect your contract’s price.

Question 21

When I make a reservation, will I receive a confirmation number?

Accepted Answer

Yes, and you can always refer to your sales order # when you correspond with us from that point on.

Question 22

When I book, will I receive a confirmation?

Accepted Answer

Yes, your account executive will send you an email to confirm your trip.

Question 23

When do I have to make the payment?

Accepted Answer

When making a reservation, a deposit is required. You’ll need to pay the balance 30 days before your trip.

Question 24

Can I call to make a reservation?

Accepted Answer

Of course! Our customer support agents are available to help you whenever you need them. Give us a call at 866-556-3545.

Question 25

How far in advance should my charter bus reservation be made?

Accepted Answer

To guarantee the greatest availability and price, we advise making reservations at least three to six weeks in advance.

Question 26

Why do some bus quotes seem so much more expensive than others?

Accepted Answer

Indeed, bus charter prices seem to be all over the place. Remember that old adage that you get what you pay for? Well, it sure does hold true in this industry. Should you receive a better quote than the quote provided by Metropolitan Shuttle®, please let us know and we’ll do everything possible to negotiate a better rate for you. Remember, we are here to work for you!

Question 27

Are animals permitted on board?

Accepted Answer

With the exception of ADA-certified assistance animals, Metropolitan Shuttle strictly prohibits animals in all of its vehicles. According to ADA regulations (28 C.F.R. § 36.104), a service animal is any animal that has been specially trained to help a person with a disability. These duties could involve directing passengers who are blind or deaf, warning those who are hard of hearing, providing protective services, helping people move around (such pushing wheelchairs), or picking up fallen items.

Service animal owners are solely in charge of their animals and are required to keep them under control using a leash, carrier, or other appropriate restriction. Owners are also liable for any damage or cleaning that their service animal may cause while on board. Service animals are not allowed in the baggage rooms underneath the bus, nor are they allowed to occupy passenger seats or block aisles. Any animal that is thought to pose a risk to the health or safety of customers or employees may not be transported by Metropolitan Shuttle. For any queries pertaining to pets, please get in touch with your account executive.

Question 28

Is it permitted to bring food on the bus?

Accepted Answer

It is acceptable for your group to bring food on the bus. You will be in charge of cleaning up and getting rid of any trash, though. Your group will be responsible for any damage that food and beverages cause to the bus.A security deposit may be required in some cases.

Question 29

What happens if, after booking, my itinerary changes?

Accepted Answer

We try our best to accommodate itinerary adjustments; however, in order to prevent any extra fees, please notify us as soon as possible.

Question 30

How do you handle cancellations?

Accepted Answer

We have a clear cancellation policy that is explained at the time of booking and usually permits flexible cancellations with …

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Question 31

Is alcohol allowed on board?

Accepted Answer

Policies vary from operator to operator. Alcohol often is allowed; however, a refundable security deposit may be required in order to bring alcohol on board. Please consult with your account executive should you wish to bring alcohol on your trip.

Question 32

Is smoking allowed on the bus?

Accepted Answer

Absolutely not.

Question 33

Do your drivers possess professional certifications?

Accepted Answer

Yes, all drivers among our network operators have a current commercial driver’s license (CDL) and have undergone extensive training.

Question 34

What safeguards do your charter buses have in place?

Accepted Answer

Our network buses are driven by drivers with professional training, undergo routine inspections, and are maintained to the highest safety standards. Every operator in our network abides by the rules set out by the Federal Motor Carrier Safety Administration (FMCSA). Metropolitan Shuttle consults constantly with the FMCSA SAFER database to confirm the DOT records of bus operators scheduled for upcoming trips. We also confirm insurance certificates. Your Metropolitan Shuttle account representative can provide you with copies of the relevant reports and certificates for the buses and/or operators being used on your trip.

Question 35

Can our group be listed as an Additional Insured on the Operator’s insurance policy?

Accepted Answer

Absolutely. Please consult with your account executive to discuss the details.

Frequently Asked Questions (FAQs)

Accessibility:

Customization & Particular Needs:

Features & Amenities of Charter Buses:

General Questions:

Policies for Cancellations and Refunds:

Quality Control, Assistance, Communication & Support:

Reservations & Costs:

Rules and Regulations:

Safety: